Browser Troubleshooting

How to Remove unwanted ads, pop-ups & malware?

If you’re seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:

  • Pop-up ads and new tabs that won’t go away
  • Your Chrome homepage or search engine keeps changing without your permission
  • Unwanted Chrome extensions or toolbars keep coming back
  • Your browsing is hijacked, and redirects to unfamiliar pages or ads
  • Alerts about a virus or an infected device

In the future, avoid unwanted software by only downloading files or visiting sites that you know are secure.

Remove unwanted programs (Windows, Mac)

Before you reset your browser settings on a Windows or Mac, check your computer for unwanted programs.

Check your computer for malware (Windows)
Manually remove malicious programs (Mac)
Restore quarantined files (Windows)

To learn more about what data is collected and how it’s used, read the Google Chrome Privacy Whitepaper.

Reset your browser settings

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
    • Chromebook, Linux, and Mac: Under “Reset Settings,” click Restore settings to their original defaults and then Reset Settings.
    • Windows: Under “Reset and cleanup,” click Reset Settings and then Reset Settings.

If you removed unwanted programs or reset your browser settings, you might need to turn some extensions back on. To turn extensions on, at the top right, click More More and then More Tools and then Extensions. Only turn on extensions you trust.

Still not working? If the steps above don’t work, visit the Chrome Help Forum.

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