Student Account Access Resources

Need help retrieving your CCBC username and/or password?  Have questions about how to setup your password recovery settings and Multi-Factor Authentication?  You’ve come to the right place!

Below you will find information and instructions for students, whether you are new, current or returning, on how to retrieve your username and password and access student resources at the college.  Click on a section title to expand and view the information.

For more information and directions, view CCBC’s Password Recovery and MFA Creation directions.

If you are having trouble logging into your account, call the CCBC IT Helpdesk at 443-840-HELP(4357).

**Read all of the instructions in this section before following the link in Step 1.  The link will open a new tab so that you can come back to this site after you have completed this section.**

  1. Go to CCBC’s Account Recovery page: https://shwa.ccbcmd.edu
  2. On the Recover your CCBC Login Information page, you will be asked to provide two pieces of information from a list of four options.  Whichever options you choose, CCBC must have that information on file in order to identify and retrieve your information.
  3. Choose two of the four options and enter the information.  The options include:
    1. CCBC Number (This is a 9 digit number starting with either 900 or 901)
    2. Date of Birth
    3. Home Email address (you must have provided CCBC with this information previously)
    4. Last 4 numbers of your SSN
Login Recovery Options
  1. Your CCBC username, CCBC ID number and email address will appear on the screen. Your username will consist of the first two-three letters of your last name and last six-seven numbers of your CCBC ID number.
  2. Make sure you write down your username and ID number.  You will need this information to complete the process in the next steps.  Once you have written this information down, click on the button that says Finish Recovering Your Account Through myCCBC.  This will take you to the login page for myCCBC (https://myccbc.ccbcmd.edu/).
  3. If you have NEVER logged into CCBC systems utilizing the Verify/QuickLaunch portal and setup your multi-factor authentication settings, then you should utilize the First Time User process below.
  4. If you are a returning user who has gone through the process of setting up multi-factor authentication and password recovery options, then you should utilize the Returning User process below.
Screenshot of the account recovery screen showing username, CCBC ID and email fields. A button to finish recovering account is located at the bottom.
  1. If you are not already on the myCCBC login page, you can go directly to the myCCBC website (https://myccbc.ccbcmd.edu/) or from any page on the CCBC website (https://www.ccbcmd.edu/), select myCCBC in the upper right corner.
  2. On the login screen, click on First Time User.Screenshot of login page with a red rectangle around the First Time User link.
  3. Enter your CCBC ID number.  This is the 9 digit number that starts with 9 that you retrieved from the Account Recovery page.  Click the Next button.screenshot of page that states to enter your CCBC ID number
  4. Enter your username.  This is the username you retrieved from the Account Recovery page.  Click the Submit button.Screenshot of window where you will enter your username.
  5. You will be prompted to choose an option to receive a verification code.  These options are tied to information you have provided the college previously.  You will have the option to choose to receive a verification at your home email address on file or via a text message using the cell phone number on file.  Choose one of the options and a code will be sent.  **NOTE: If the email address and/or phone number is inaccurate, please contact the Registrar’s office to update your information.  You will not be able to utilize this method of retrieving your password if both methods are inaccurate. Screenshot of verification window where a user can choose how to receive a verification code.
  6. Enter the verification code provided and click Submit.Screenshot of window showing where to enter the verification code
  7. You will be prompted to enter a new password.  Enter a new password in both fields and click on the Submit button.Screenshot of window showing fields to enter new password and confirm new password
  8. You will be asked to set up your password recovery settings and Multi-Factor Authentication (MFA).
    1. Security Questions are required and everyone must setup 5 questions & answers.
    2. At least one additional recovery option must be setup.  Those additional options are:
      1. Alternative Email – this should be a non-CCBC email address to receive a verification code
      2. Phone Number – this should be a cell phone number that is able to receive a verification code via text message
      3. Authenticator – this allows you to connect Google Authenticator or other available authenticator app to your account to utilize a verification code.
Account Recovery Settings Page

For more information and directions, view CCBC’s Password Recovery and MFA Creation directions.

If you are having trouble logging into your account, call the CCBC IT Helpdesk at 443-840-HELP(4357).

  1. If you are not already on the myCCBC login page, you can go directly to the myCCBC website (https://myccbc.ccbcmd.edu/) or from any page on the CCBC website (https://www.ccbcmd.edu/), select myCCBC in the upper right corner.
  2. If you have forgot your password, you can click on the Forgot Password link below the Sign In button on the portal login page.Screenshot of login page with a red rectangle around the Forgot Password link
  3. You will be prompted to type in your username and then click on Submit.Screenshot of window to enter username to start the password reset process
  4. You will be prompted to answer security questions that you setup. Click the Next button to go through each question.Screenshot of window to answer security questions
  5. You will be asked to choose a second verification method. Screenshot of second verification method options for users to choose
  6. After completing the second verification step, you will be provided a screen where you will create a new password.Screenshot of window to create a new password with a second field to confirm new password
Account Recovery Settings Page

For more information and directions, view CCBC’s Password Recovery and MFA Creation directions.

If you are having trouble logging into your account, call the CCBC IT Helpdesk at 443-840-HELP(4357).

  1. You can go directly to the myCCBC website (https://myccbc.ccbcmd.edu/) or from any page on the CCBC website (https://www.ccbcmd.edu/), select myCCBC in the upper right corner.
  2. You will need to:
    1. provide your username
    2. password and
    3. complete an additional verification step using one of the methods you setup previously
  3. After logging into myCCBC, choose your username in the upper right corner and then click on My Account.Screenshot of drop down menu for user with red rectangle around the My Account option.
  4. You will be asked to re-enter your current password.  Enter that and choose Sign In. Screenshot of window notifying user to re-enter password.
  5. You will see the page with tabs for the various recovery and authentication methods.  You can choose the one that you want to update and update the information.  Account Recovery Settings Page
  6. If you need to change your password, click on your username in the upper right corner and then choose Change Password. Screenshot of dropdown options with Change Password
  7. Enter your current password, then enter your new password, confirm the new password and click on Update. Screenshot of Change Password screen.

NOTE: The first time you access myCCBC, you will be asked to select from a list of possible interests (academics, career, important dates and deadlines, and student life) to receive notifications in these areas.

  1. You can go directly to the myCCBC website (https://myccbc.ccbcmd.edu/) or from any page on the CCBC website (https://www.ccbcmd.edu/), select myCCBC in the upper right corner.
  2. You will need to:
    1. provide your username
    2. password and
    3. complete an additional verification step using one of the methods you setup previously
Login Verification Options Screen

screenshot showing the myCCBC resources listedYou will be able to access additional CCBC Resources directly from myCCBC.  These resources include:

My Courses: This is the online classroom (aka Brightspace). If you are taking online classes, you will be using this all the time, but many instructors for on-campus courses use it too!

Degree Audit: Want to know what you have taken, and how it applies to your degree, and how many courses you still need to take to finish? Take a look at your degree audit!

Student Email/Office 365: You will not be able to access your student email until you are registered for classes, but it is important to check this regularly when you are attending CCBC.

Building Lookup: See the names for all of the buildings and links to campus maps.

QuickReg: This tool is mainly used for registering for Continuing Education courses.  For Credit courses, students should use SIMON for registration unless specifically advised otherwise.

Pathways: Find out more information about the Pathways programs.

SIMON/Online Self-Services: Use SIMON Online Services to view your financial aid and your bill, register for credit classes, update your personal information, and more!

New or Returning Student?

New and Returning students will need to retrieve their username using the student account recovery page – SHWA – which can be accessed here: https://shwa.ccbcmd.edu

More detailed instructions can be found on this page under the Retrieving Your Username and Password section

Forgot your password?

If you have already setup your password recovery and multi-factor authentication steps AND you know your CCBC username, you can recover your CCBC password from the myCCBC login portal.

After following the steps to get to the myCCBC login page and clicking on Forgot Password, you will be prompted to provide the following:

  1. CCBC Username
  2. Answer 2 of the 5 security questions (answers are case sensitive and require that you type them in exactly as you created them)
  3. Complete the second verification step.

You will then be able to create a new password.

Forgot your username?

If you have already setup your password recovery and multi-factor authentication steps, including adding a secondary email address to your account, you can recover your CCBC username from the myCCBC login portal.

After following the steps to get to the myCCBC login page and clicking on Forgot Username, you will be prompted to provide the following:

  1. an email address on file – this is the secondary email address/Home email address that you have on file with CCBC.
  2. Answer 2 of the 5 security questions (answers are case sensitive and require that you type them in exactly as you created them)

You will then be provided with your CCBC username.

Helpful Links

Student Account Recovery: https://shwa.ccbcmd.edu

myCCBC: https://myccbc.ccbcmd.edu

Password Recovery and Multi-Factor Authentication Instructions: https://ccbcmdkb.blackbelthelp.com/wp-content/uploads/2021/05/Password-Recovery-and-MFA.pdf

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