Welcome to CCBC Help Desk Knowledge Base

A: Yes, however, keep in mind that you are responsible for keeping sensitive work-related information safe and private. That includes keeping information protected from others in your home that may have access to your computer. The same security measures for working with PII and sensitive data on your work computer apply at home as well.

A: CCBC’s Online Learning has provided guides and information which is posted on the CCBC website. Faculty can access this information by clicking on the following link: Alternative Instruction Guidelines.

A:   Many faculty and staff already have access to a computer that they regularly use for remote work in the evenings, weekends, etc. Those should continue to be utilized. Additional information on using remote tools, such as VPN, OneDrive for Business, Microsoft Teams and Skype for Business can be found on SharePoint here: Resources on Tools for Working Remotely.

A: As always, best practices regarding cybersecurity should be followed.

Now, more than ever, you should be vigilant about recognizing phishing scams. Phishing scams occur when cybercriminals send emails claiming to be from legitimate organizations with important information. Any time something receives a lot of news coverage (such as a virus outbreak), criminals will use that as an opportunity to prey on your uncertainties. While designed to appear authentic, these emails direct you to links that are controlled by the attacker and are intended to harvest your personal information. To learn more about how to protect yourself from falling victim to one of these attacks, please review the cybersecurity training on SharePoint by clicking the following link: Cybersecurity Training Materials and Resources.

Increased remote work can increase challenges to information security, please be aware of CCBC’s Acceptable Use of Information Technology Policy.

A: Some on-campus IT resources require the use of Virtual Private Networking (VPN), a tool that provides encryption between your computer and campus resources. Please refer to the VPN documentation on SharePoint. You can click on the following link to get to the Remote Tools SharePoint page and then go to Topic: VPN: Remote Tools Resources.

A: In some cases, you may get an unsuccessful message when trying to download the AnyConnect Client.  If you are provided an alternative link and download the software using the “click here for an alternate method” on a Windows 10 machine, then please review the Windows 10 App VPN Instructions on SharePoint. You can click on the following link to get to the Remote Tools SharePoint page and then go to Topic: VPN – Alternate VPN Instructions -Windows 10 App: Remote Tools Resources.

A: Microsoft Teams is available to all CCBC faculty and staff. Teams resources may be found on SharePoint under the COVID-19 Staff Resources page or by clicking on the following link: Remote Tools Resources.

A: Ensure that your files are available from wherever you may work by utilizing Microsoft OneDrive for Business Cloud Storage. Its use, along with the installation and configuration of OneDrive for Business sync, will ensure that your files are protected, as well as available for off-network use. More information on OneDrive for Business may be found on SharePoint under the technical training FAQ’s page or by clicking on the following link: Remote Tools Resources.

A: You can check your phone voicemail from home. Instructions can be found on SharePoint under the Technical Training page or by clicking on the following direct link: Call Pilot Mailbox Messaging Guide.